These free Administrative Standards outline clear expectations for school office and administrative staff, covering communication, record-keeping, operational support, and teamwork. They define progression from developing to advanced practice—ranging from managing day-to-day tasks to leading office systems, ensuring compliance, and providing exceptional service that supports the smooth running of the school.
Roles included: school receptionist, administrative assistant, office clerk, office manager, attendance/data officer, etc.
Primary school context: often one person may cover all these duties.
Secondary school context: duties are usually divided among a team.
Special school context: additional record-keeping for student medical/SEN info may be required.
Schools can use these standards as a standalone paper-based tool, or integrate them into our Flourish Staff Appraisal and Development software to record and analyse staff and peer reviews along with objectives and meetings related to professional development.